Privacy Policy

Your trust is our priority. This Privacy Policy explains how we collect, use, and protect your personal data.

Modena Cargo Services LLC (“Modena”, “we”, “our”, or the “Company”) is committed to maintaining the trust and confidence of our website visitors and clients. In line with the core values that define our brand—reliability, security, and integrity—we treat your personal data with the same care and responsibility that we treat your cargo.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide efficient and reliable logistics services, including:

Personal Information

Name, company name, email address, phone number, and physical address when you request a quotation, contact us, or use our services.

Shipping & Commercial Data

Shipment-related details including cargo information, origin, destination, weight, value, and required documentation for logistics operations and customs clearance.

Technical Information

IP address, browser type, device information, and cookies collected automatically to improve website functionality, security, and user experience.

2. How We Use Your Information

• Process shipping requests and logistics operations
• Communicate regarding quotations, shipments, or inquiries
• Comply with legal and regulatory obligations
• Improve services, support, and website performance
• Protect our legal rights and prevent fraud or misuse

3. Legal Basis for Processing

• Your consent
• Performance of a contract or pre-contractual obligations
• Compliance with legal and regulatory requirements
• Legitimate business interests related to service improvement

4. Data Security

We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access is restricted to authorized personnel who are bound by confidentiality obligations.

5. Sharing of Information

We do not sell, trade, or rent your personal data.

We may share information only with trusted service partners such as:

• Freight carriers and shipping lines
• Customs brokers and governmental authorities
• IT and website service providers

These parties may use the information solely for providing services on our behalf and must maintain confidentiality.

6. International Data Transfers

Due to the international nature of logistics and freight forwarding, personal data may be transferred to countries outside the UAE. We take reasonable measures to ensure such transfers comply with applicable data protection laws and remain secure.

7. Data Retention

We retain personal data only as long as necessary to fulfill operational, legal, customs, accounting, or regulatory requirements.

8. Cookies

Our website uses cookies to enhance functionality and user experience. You may disable cookies in your browser settings; however, certain features may not function properly.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of data, subject to legal obligations

To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our services and website are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:

Modena Cargo Services LLC
Dubai, United Arab Emirates
📧 Email: info@modenadxb.com